Luis Felipe Edwards Cabernet Sauvignon 75cl x3 bottles

We strive to ensure customer satisfaction with every purchase. We understand that preferences can vary, and sometimes, a wine may not meet your expectations. To provide a seamless shopping experience, we have a customer-friendly return policy in place. Here are the details:

• Eligibility: To be eligible for a return, the wine must be in its original condition, unopened, and with the original packaging intact. We cannot accept returns for opened bottles, as it compromises the integrity and quality of the product.

• Timeframe: You may initiate a return within 30 days from the date of purchase. We kindly request that you return the item as soon as possible to expedite the process.

• Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required to process a return. Please ensure that you retain your proof of purchase until the return is completed.

• Refund Method: Depending on your preference and the circumstances of the return, we offer two refund options:

  a. Store Credit: If you choose store credit, we will provide you with a credit voucher equal to the purchase price of the returned item(s). This credit can be used towards any future purchases at Vino Euphoria.

  b. Original Payment Method: If you prefer a refund to the original payment method, we will initiate the refund within a reasonable timeframe. Please note that the processing time for refunds may vary depending on your financial institution.

• Return Process: To initiate a return, please contact our customer service team either by phone or email. They will guide you through the necessary steps and provide you with a return authorization if applicable. Please securely package the item and include the return authorization (if provided) along with the proof of purchase.

• Shipping Costs: Please note that any shipping costs associated with the return are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

• Exceptions: In some cases, certain wines or limited editions may be marked as non-returnable due to their unique nature. We will provide clear information about such exceptions at the time of purchase.

We value your satisfaction and will make every effort to address any concerns or issues that may arise. Our dedicated customer service team is available to assist you throughout the return process and answer any questions you may have.

We understand the importance of efficient and reliable shipping to ensure your wine reaches you in perfect condition. We have implemented a comprehensive shipping policy to provide a smooth and secure delivery experience. Here are the key details:

• Shipping Methods: We partner with reputable shipping carriers to deliver your wine safely and promptly. The available shipping methods may include standard ground shipping, expedited shipping, and, in some cases, specialized temperature-controlled shipping for sensitive wine selections.

• Age Verification: Wine is an age-restricted product, and as such, we adhere to all legal requirements and regulations. Upon placing an order, you will be required to provide proof that you are of legal drinking age in your jurisdiction. This verification process may involve submitting a valid identification document.

• Processing Time: We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days of being placed. During peak seasons or holidays, processing times may vary, but we will communicate any delays or changes to you promptly.

• Shipping Costs: The cost of shipping is calculated based on various factors, including the weight of the package, destination, and shipping method chosen. The shipping cost will be displayed during the checkout process, allowing you to review and select the most suitable option for your needs.

• Packaging: We take great care in packaging your wine to ensure its safe arrival. Our packaging materials are designed to protect the bottles from breakage and temperature fluctuations during transit. For fragile or temperature-sensitive shipments, we may use additional protective measures, such as insulated packaging or ice packs.

• Tracking and Notifications: Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate its delivery date. Additionally, we may send you updates or notifications regarding your shipment's status, including any unforeseen delays or issues.

• International Shipping: If you are placing an international order, please be aware that additional customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and are determined by the customs regulations of the destination country. We recommend familiarizing yourself with the customs policies of your country before placing an international order.

• Legal Restrictions: It is important to note that certain regions or countries may have specific regulations or restrictions regarding the importation of alcoholic beverages. We encourage you to familiarize yourself with the applicable laws and regulations of your jurisdiction before placing an order. Vino Euphoria assumes no responsibility or liability for orders that do not comply with local laws.

If you have any specific shipping-related inquiries or require assistance with tracking your shipment, our customer service team is readily available to provide support and address your concerns. We strive to make your shipping experience seamless and enjoyable, ensuring that your wine arrives at your doorstep in perfect condition.